The policies and customer service here are terrible. It's challenging to withdraw your money once it's deposited. Their online banking platform is not user-friendly at all, and customer service keeps you on hold for a long time, only to be unhelpful. I attempted to withdraw most of my funds, but the process became complicated. The customer service feels deceptive, and their policies seem designed to delay access to your money. I manage multiple accounts with different banks, and most are easy to deal with, but this bank is awful. Their slightly higher interest rates are not worth the hassle. Look for better options.
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