I received an email stating my CD would mature within 30 days, but there were no instructions on how to close it or transfer the funds. A kind employee informed me that this could only be done by phone the day after maturity. She mentioned I could set it up in advance through a secure message, using specific phrasing and account numbers. Why isn't this information readily available? Additionally, this bank does not allow the use of a password manager, making it quite user-unfriendly.
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