Only available online, I lost access to my Personal Account number after changing phones. I attempted to resolve this through my partner's account but was informed that I needed to call customer support. After waiting for over an hour, my call was answered only for the operator to disconnect. I'm now waiting again, already over an hour on hold, and there's no option for a callback. This might be the worst banking experience I've encountered. Customers are treated poorly, service is lacking, and appointments are only available for high-cost loans. Truly, banking options are extremely limited.
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Bankwest, previously known as The Bank of Western Australia, is an Australian full-service bank based in Perth, Western Australia.