Grade: C+Banner Bank is a mixed bag, depending on which branch you visit, department you work with, and which representative you work with.Banner Bank finance department's staff is very disorganized in their record keeping. Representatives don't appear to keep notes on phone conversations or on recent transactions and don't know the current Banner Bank policies on lending. This division of Banner Bank was extremely disappointing to us when we did a HELOC. It was so bad, in fact, that we won't be doing that sort of business with them again. Banner Bank's late processing of scheduled EFTs were a huge problem. We spent long calls and on hold to remedy this.Now, on the bright side, their tellers, despite a heavy turnover, appear to be customer-satisfaction driven. They will bend over backwards to make your experience the best banking experience ever! I wish Banner Bank valued their employees and paid them enough to stay! Banner Bank lending department would not be my first choice, but if you're looking for a very friendly experience in personal banking, the tellers are equal the to task. The only downside is with that is the turnover; you're probably never going to be greeted by the same teller.
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Banner Bank is a Washington-chartered commercial bank headquartered in Walla Walla, Washington, with roots that date back to 1890.
