They promptly addressed my service inquiry regarding an intermittent starting issue with my grinder within hours. Provided a straightforward testing guide to help diagnose the issue. After I submitted the testing results, they shipped a replacement motor within a few days, including clear installation instructions via a link. This all took place during the 2025 Christmas to New Year's Holidays. I'm back to grinding again within 10 days of my initial contact. Excellent service!
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Founded with the singular goal of helping people make the best-tasting cup of coffee at home by grinding freshly roasted beans right before brewing, using a precision burr grinder. More than 25 years later, Baratza is one of the most revered coffee grinder companies, sold in over 75 countries and proudly part of the BRG Group’s portfolio of innovative coffee products.See more
