I accepted a substitute item with the understanding that I could return it if it didn't meet my needs. I reached out to the seller within the designated return period to initiate the return, but unfortunately, they ignored all my emails. There were no instructions provided, no responses, and no resolution to my issue. This is not the standard of professionalism expected from a supplier. As a barber business, we will not be using their services again and cannot endorse them.
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