Consider submitting your complaints directly through the airport's website. I did just that after encountering an irate staff member. The arrival process was well organized, but the departure experience was frustrating. We arrived early, but only a few desks were open for bag drop. The self-service machines were out of order, leading to long waits. An upset staff member directed us to leave the queue, only for us to find out that we couldn't use the machines. This caused more confusion and delays. Overall, the management of the situation was quite unprofessional.
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Site dedicated to Barcelona Airport - El Prat (BCN). All The information you need about the airport: Flight Arrivals and Departures, Terminals, Airport Facilities, Parking, Transport, Maps, Car hire
