Currently in the awful process of trying to locate my charged back money which is missing which is over £2k . The merchant cancelled the payment and returned the money but it hasn't hit my account . Radio silence, cloak and dagger from barclays no updates and left in the dark . Gatekeepers fob me off and quote 6 to 8 weeks to investigate and I should just deal with it. No communication or reassurance just deal with it ! Transparency, and communication and lack of empathy are the biggest failings.
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With over 325 years of history and expertise in British banking, Barclays moves, lends, and protects money to make it work for you. Through savings and investment options, mortgages, insurance and more, we’re working together for a better financial future for our customers, clients and communities.
