Review Time
So, yesterday, I was buying something online.
Payment got rejected by the bank for some reason.
Got a message something like "further review required"
Then........... I got kicked out of the app, and locked out. Card doesn't work anymore also. Then, I said ok, how do I reach support. I searched the official Barclays website. Absolutely nothing to contact them besides their app.
They have a phone number, which they never answer, you have to wait like one hour to talk to anyone and the app.... which I got locked out of...........
The design decision to block the banking app and then make in-app messaging the primary way to contact support is genuinely impressive. Whoever signed off on that has achieved a level of circular logic usually reserved for internal case studies on what not to do.
My app was suddenly blocked with a vague internal error code and zero explanation. No warning, no details, no timeline. Just “call support.” When you try to use digital support, you’re reminded that the very app you need has been disabled.
Security reviews are understandable. Locking customers out of their own money without transparency, context, or a functional digital fallback is not. For a bank that markets itself as modern and digital-first, this experience feels outdated, frustrating, and poorly thought through.
This shouldn’t be how a major bank handles basic access issues in 2026.
Currently in the awful process of trying to locate my charged back money which is missing which is over £2k . The merchant cancelled the payment and returned the money but it hasn't hit my account . Radio silence, cloak and dagger from barclays no updates and left in the dark . Gatekeepers fob me off and quote 6 to 8 weeks to investigate and I should just deal with it. No communication or reassurance just deal with it ! Transparency, and communication and lack of empathy are the biggest failings.
Barclays fraud and theft teams contacted me before I even knew my card details had been cloned. Excellent piece of mind and service from all those who contacted me from Barclays
Barclays Bank have solved my problems when I was struggle to deal with a fraud. They responded well and listened. Also they have updated me too. With my deafness which I easy to contact using a sign live video app to talk someone at the Barclays Bank on FaceTime.
Bank branch closed for referb and ATM out of action!
Revert to Barclays bank app and what a surprise as ever, cannot access it even though I have put in the requested information error code 118. Out of all the on-line banking apps Barclays is probably the worst of the lot!! When the appropriate time comes I will most definitely close the account and move my money elsewhere!!!
George at Barclays was able to help me with my problem ( making a payment while I wait for my new card - previous one cancelled due to a scam). He showed me how to do it using my banking app - I didn’t realise that it would be so easy!
I had a very positive experience at the Barclays branch at the Cleveland Centre in Middlesbrough. It’s a wonderful branch with a welcoming and professional atmosphere.
Jacky was especially patient and took her time to clearly explain everything to me. She also kindly helped order a bank statement that I needed urgently for my DBS check. I truly appreciate her support and professionalism. Bless her. x
Terrible service bank when over drawn after barclays whent down few months ago was the banks fault but yet I still have to pay £360 witch has gone to a depth team iv been in store 3 times and asked to pay it iv made 4 or 5 different calls to the depth place witch say they can't find anything so hitting a wall but it's effecting my credit file .use another bank .hallifax no issues
Their customer service was top notch call all the way from Ghana and they did not waste time answering the call and they were straightforward asking relevant questions
Amazon suggested a barclay card for my account but trying to get the card active was so unnecessarily complicated, even with the help of an adviser that we eventually gave up.
If you're going to suggest /promote a product you should make it as easy as possible to instigate.
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With over 325 years of history and expertise in British banking, Barclays moves, lends, and protects money to make it work for you. Through savings and investment options, mortgages, insurance and more, we’re working together for a better financial future for our customers, clients and communities.
