Shocking. Declined for no reason.I’ve been a long term customer of the Barclays Group including BPF loan with Apple. Also a credit card with high limit as well as other credit cards with higher limits. My credit utilisation is around 1-5% a month. All cards paid off in full. Never missed a payment. Two mortgages. Good disposable income each month. I’ve never missed a credit payment.Yesterday they declined my finance for new iPhone. When I contacted them they said that there was a discrepancy between the income I inputted and what they have on file. Today they emailed me asking to call in to provide further details for my application. I called within the hour but couldn’t get passed customer services who were just saying it had been declined. They’ve put a call back request in which will take up to 5 days, no doubt calling me whilst at work.Checked my credit files with various credit agencies. All providing me with excellent credit rating. There is no reason for the decline. I don’t actually need the line of credit but at 0% and with additional protections that are provided buying such items on credit it made sense.Wife was also declined when she applied. Will update with outcome. Last time this happened with another finance company following months of conversation I discovered that they were a) holding incorrect information about me and b) recorded inaccurate information about me due to my persistence. They got fined for DPA violations and I got compensated.
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As one of the UK's largest finance partners for motor, retail and leisure, Barclays Partner Finance have helped millions with those must-have purchases.