bardot.com

Avoid!!!

I tried one of their dresses on in another color at Nordstroms and I loved it so much I decided to order it to elope in.Unfortunately for me, the only place they have it in white is on their own website. If Nordstrom's had it then maybe I wouldn’t be dealing with this. I ordered the dress on the 18th and paid almost $20 for “3rd day shipping”, giving me 4 days before my elopement. Awesome! The next day I hadn’t gotten any sort of update which I found only a little odd, so I went to the website and tried to find my order, I got an error message stating that my order “doesn’t exist”, but when I created a whole account and logged in, it clearly showed how much I’d spent with them, yet still no order history to be found anywhere, at all. Ok… VERY ODD. Then, I tried to call customer service in hopes of getting a quicker answer than emailing them, a lovely(/s) lady answered clearly annoyed like I’d woken her up from a nap on her personal cell phone, I honestly thought I got the wrong number and had to ask “is this Bardot Clothing?”, huge red flag - I was then told to write an email about my order because she “can’t help with orders over the phone” I’m sorry…what??? Why do you have a customer service phone number if customers can’t get customer service? I work in customer service so at that point my mind was just blown lol. So I wrote my little email to customer service, and that was the one and only time I got ANY sort of reply from this company, if you want to call it that - they basically copied/pasted their “processing time policy” which in case you (like me) didn’t go digging thru their FAQ for it, states that their processing time can be up to 10 days. Sisters, this means that the “expedited 2 or 3 day shipping” that customers are paying like $20 for, doesn’t actually start counting until they decide to physically send your package. When I finally got an email that my item had shipped, I opened it to find that on their end, my order status shows “delivered”. Unreal. However, when I opened the UPS tracking link, it stated they didn’t even have possession of the package yet, and it stayed on that “label created” status for literally 8 more days. I sent a couple more emails through out this time, I kept checking for my order status on the site which to this day still apparently doesn’t exist. So then I opened a case with PayPal, because I truly thought I’d just gotten scammed and LO AND BEHOLD! UPS finally miraculously gains possession of the package with an expected delivery date of 10 whole days AFTER receiving the “shipping confirmation/package has been delivered” email. Now, will I be able to return it once it eventually arrives, since I couldn’t wear it to elope? NOPE! Not unless I’m willing to eat yet another shipping/mystery “processing fee” that they won’t disclose the amount of. I am so beyond disappointed and annoyed, their lack of transparency is completely misleading for customers, I feel lied to and scammed out of shipping/fees, and their customer service is completely non existent. I will be continuing to fight for my money back out of principle at this point because it’s super upsetting and my brand of adhd is a strong sense of justice, so here we are. In summary: only use this company if you don’t have any sort of timeline for your event and have plenty of time to wait, and for gods sake don’t pay extra for shipping because it simply won’t happen, and you better hope you don’t need customer service ever, at all.

Date of experience: Feb 18, 2025