Review Time
The biggest waste of time to return anything. Biggest hassle to get a RA code and then you don't even know what to do with it. 12 email threads later and still no idea how to return a simple dress.
Impossible. They keep you in an ongoing email chain loop until you are so irritated you give up on returning. This is how you do not keep loyal customers coming back. So many outlandish rules for a simple return.
I was absolutely in love with their baby clothing! I placed multiple orders in a short span because I adored everything they offered. Unfortunately, my experience took a turn with my latest order. I merely wanted to return an item and ended up emailing them over 10 times, calling, and even chatting with a representative. Yet, I never received the return label to send back my items, nor did I get a response to any of my emails! I'm extremely disappointed with their customer service! It's unfortunate that such a lovely brand is paired with such poor service.
I was SOOO in LOVE with their baby clothing!! I ordered several items from them in a very short period of time because I loved everything they had. However, this all changed during this last order I just placed. I wanted to simply return an item and I seriously emailed them over 10 times, called them and even chatted with a “Melanie” However, I NEVER received the damn Return Label to return my items. I didn’t even get a response to any of my emails! SO DISAPPOINTED in their Customer Service! How unfortunate, that their beautiful brand cant be matched with beautiful service:(
Fantastic experience all thanks to Elle the wonderful Customer Service Advisor, her speedy responses, direct answers and helpful reassurance. Totally in love with my purchase, the quality is as fantastic and very true to size. Thanks to Elle’s prompt communication, my order arrived in time for the event.
I tried one of their dresses on in another color at Nordstroms and I loved it so much I decided to order it to elope in.Unfortunately for me, the only place they have it in white is on their own website. If Nordstrom's had it then maybe I wouldn’t be dealing with this. I ordered the dress on the 18th and paid almost $20 for “3rd day shipping”, giving me 4 days before my elopement. Awesome! The next day I hadn’t gotten any sort of update which I found only a little odd, so I went to the website and tried to find my order, I got an error message stating that my order “doesn’t exist”, but when I created a whole account and logged in, it clearly showed how much I’d spent with them, yet still no order history to be found anywhere, at all. Ok… VERY ODD. Then, I tried to call customer service in hopes of getting a quicker answer than emailing them, a lovely(/s) lady answered clearly annoyed like I’d woken her up from a nap on her personal cell phone, I honestly thought I got the wrong number and had to ask “is this Bardot Clothing?”, huge red flag - I was then told to write an email about my order because she “can’t help with orders over the phone” I’m sorry…what??? Why do you have a customer service phone number if customers can’t get customer service? I work in customer service so at that point my mind was just blown lol. So I wrote my little email to customer service, and that was the one and only time I got ANY sort of reply from this company, if you want to call it that - they basically copied/pasted their “processing time policy” which in case you (like me) didn’t go digging thru their FAQ for it, states that their processing time can be up to 10 days. Sisters, this means that the “expedited 2 or 3 day shipping” that customers are paying like $20 for, doesn’t actually start counting until they decide to physically send your package. When I finally got an email that my item had shipped, I opened it to find that on their end, my order status shows “delivered”. Unreal. However, when I opened the UPS tracking link, it stated they didn’t even have possession of the package yet, and it stayed on that “label created” status for literally 8 more days. I sent a couple more emails through out this time, I kept checking for my order status on the site which to this day still apparently doesn’t exist. So then I opened a case with PayPal, because I truly thought I’d just gotten scammed and LO AND BEHOLD! UPS finally miraculously gains possession of the package with an expected delivery date of 10 whole days AFTER receiving the “shipping confirmation/package has been delivered” email. Now, will I be able to return it once it eventually arrives, since I couldn’t wear it to elope? NOPE! Not unless I’m willing to eat yet another shipping/mystery “processing fee” that they won’t disclose the amount of. I am so beyond disappointed and annoyed, their lack of transparency is completely misleading for customers, I feel lied to and scammed out of shipping/fees, and their customer service is completely non existent. I will be continuing to fight for my money back out of principle at this point because it’s super upsetting and my brand of adhd is a strong sense of justice, so here we are. In summary: only use this company if you don’t have any sort of timeline for your event and have plenty of time to wait, and for gods sake don’t pay extra for shipping because it simply won’t happen, and you better hope you don’t need customer service ever, at all.
SCAMMERS! DON'T BUY FROM THEM. I placed an order on Feb 10.. paid and had an email confirmation. Waited for 2 weeks for the order to ship but nothing came through. week 3 I started emailing support. They said they have no order for me and that I need to send them proof. I sent them order confirmation. I sent bank statement showing the money they charged. but no answer. Today Feb 27, they closed the case on their end as resolved!!!! what a scam company. I am shocked they sell their items in big retailers like Nordstrom & Anthro. I am disputing the charge and will post to warn about them everywhere I know on social media.
DO NOT ORDER FROM BARDOT CLOTHING!!! SCAM COMPANY! I ordered a dress and it was too small. I requested a larger size which I received. The larger size is too big and doesn’t fit properly. I requested a return/refund and they are refusing saying that I already exchanged the item once. Now I am stuck with a $140 dress that I can’t wear. My order #PO31700207 and customer service ghosted me. I had to contact my credit card company to file a dispute.
Awful customer service. I was sent a confirmation email and charged for my order; however, customer service claims my information did not match. Was ghosted when I emailed with proof of charge and order confirmation. No refund offered, in fact they suggested I submit a second order to fix the problem without being refunded or recurving store credit.
The absolute worst sizing. Each garment is completely different to the next and inconsistent. Also the absolute worst customer service I have ever experienced. No empathy, no understanding and they send generic automated responses to everything.
Claim your business profile now and gain access to all features and respond to customer reviews.
Bardot is an Australian based fashion brand headquartered in Melbourne, Victoria. Founded by Carol Skoufis 1996, Bardot is a leader in contemporary fashion. With its striking silhouettes and statement pieces, the brand empowers women to feel confident and expressive. Each collection reflects the brand's commitment to high-quality craftsmanship and attention to detail.
See more
liebesaison.de
showytime.com
bershka.com
shapechic.co
lovejewelry.co.uk
organicformulawarehouse.com
allalonga.com
cicinia.com
23point5.com
suitreview.com
