I placed my order and completed the payment. The shipping was delayed, which I understood due to the holiday season. However, after my package was shown to be in Denmark for a week, the delivery tracker suddenly updated to 'delivered.' This was perplexing since I was home and nothing arrived. I contacted the support team, who instructed me to reach out to the delivery service. The delivery service admitted they lost the package but informed me that the company needed to file a complaint since they hold the contract, not me. After multiple emails over a week and even messaging them on social media, the company has not replied. I will now need to initiate a complaint process to recover my money. This has been a very disappointing experience. I was really impressed by the clothes, but this situation is unacceptable.
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