Name: bareen.dk
Telephone: +4570711092
Rating: 4.6

Kay Taylor Guest

Frustrating shipping and support experience

I placed my order and completed the payment. The shipping was delayed, which I understood due to the holiday season. However, after my package was shown to be in Denmark for a week, the delivery tracker suddenly updated to 'delivered.' This was perplexing since I was home and nothing arrived. I contacted the support team, who instructed me to reach out to the delivery service. The delivery service admitted they lost the package but informed me that the company needed to file a complaint since they hold the contract, not me. After multiple emails over a week and even messaging them on social media, the company has not replied. I will now need to initiate a complaint process to recover my money. This has been a very disappointing experience. I was really impressed by the clothes, but this situation is unacceptable.

Date of experience: Dec 16, 2025

Cherry Long Guest

2 months ago

Lack of customer support

I placed my order and made the payment. Although shipping was delayed, I understood it was the holiday season. However, after showing my package had been in Denmark for a week, the delivery tracker suddenly noted it as 'delivered.' This was confusing since I was home and received nothing. When I reached out to the support team, they directed me to the delivery service. The delivery service acknowledged they lost the package but indicated that the company must file a complaint with them, not me. After several emails over a week and messaging them on social media, the company has yet to respond. Now, I will have to start the complaint process to recover my money. This has been a disappointing experience. I was really impressed by the clothing, but this situation is not acceptable.