barenecessities.com

3.5
3.5 Based on 201 reviews

Bras, panties, lingerie, swimwear, shapewear, activewear, hosiery, men's underwear, plus size bras and more at Bare Necessities....

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Erin Adams
Customer service didn't meet my expectations so I ordered from Zappos

I was in a dept store yesterday nd the sales lady recommended I order my bra from BN. So today I ordered 5 bras not realizing I had the same bra twice in my basket. I also got a free shipping which stated I would get the bras by Wednesday. I called immediately to cancel the extra bra and then I asked Diana to make sure I get them by Wednesday as I leave town next day. She said it's a 10 day shipping window. Meaning Wednesday and ten days after. But for $12.50 I can get two day priority shipping. I questioned why I would have to pay more money for one day difference in addition since I am already receiving free shipping on a large sale. Since USPS charges 8.50 for priority? She was not willing to accommodate me and sounded rather short and quick to cancel my order. It is astounding that in a given climate she would rather loose $250 sale for the company than accommodating a customer. So I ordered same bras from Zappos, free shipping and Sunday delivery. Funny, I will mention, that I wrote the same review on the BN site and it wasn't posted but the company. Perhaps they don't allow 1 star reviews. I won't be shopping with BN and stick to my dept stores, Saks and Nordstrom and ZAPPOS.

1
Date of experience: Jun 28, 2024

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