Review Time
I’m absolutely shocked at how Bare Necessities handles points. I had 9,000 points—$30 off—and added bras to my cart. I redeemed the points, then changed my mind before completing the purchase. You’d think unused points would be returned, right? Wrong. They said once points are redeemed, that’s it—even if I never placed the order.
That is completely unethical and unfair. I could understand if points couldn’t be redeemed after a purchase—but I didn’t even buy anything! I spend a lot of money here, and I expect ethical treatment in return. Losing points like this over a change of mind is wrong on every level.
I will leave a bad review and report this to the Better Business Bureau. If you want loyal customers, treat them fairly and ethically. I love your products, but I will take my money elsewhere because this is not how a business should treat customers.
This isn’t me trying to take advantage—it’s me changing my mind, and I got completely screwed over.
I’m absolutely shocked at how Bare Necessities handles points. I had 9,000 points—$30 off—and added bras to my cart. I redeemed the points, then changed my mind before completing the purchase. You’d think unused points would be returned, right? Wrong. They said once points are redeemed, that’s it—even if I never placed the order.That is completely unethical and unfair. I could understand if points couldn’t be redeemed after a purchase—but I didn’t even buy anything! I spend a lot of money here, and I expect ethical treatment in return. Losing points like this over a change of mind is wrong on every level.I will leave a bad review and report this to the Better Business Bureau. If you want loyal customers, treat them fairly and ethically. I love your products, but I will take my money elsewhere because this is not how a business should treat customers.This isn’t me trying to take advantage—it’s me changing my mind, and I got completely screwed over.
First order, awesome. Second order, they accepted the order, have already sent marketing emails to get me to purchase more, but they haven't shipped my order after 11 days. I chatted into customer support today and find out it's going to be another 3-4 weeks before they ship it due to a warehouse transition. So I asked them to cancel the order and they refused. Note that they've already completely charged (not just authorized) my credit card. Unacceptable. The only thing I can do about it is leave a bad review, and I guess go without new bras for another month or more.
Never got my swim top. Ordered it and said it would be here in a week, called bc there was no shipping email, it was never sent, supposedly on back order! But when I made the order and paid they said it was in stock, called and the lady was short and rude, won’t buy off their site again
Don't think like I did - that you will be an exception and things will go smoothly. The Wacoal bra that I ordered was defective. The underwire was poking into the side of my breast. When I called Customer Service, the rep said that it was because I needed a bigger cup size, so I ordered a bigger cup size. It came, and the wire was still poking into my breast. At this point, I decided to carefully examine both bras. I saw that the underwire stopped a good inch away from the seam cushion. I called Customer Service again to inform them of this fact. The rep didn't care. She spoke down to me and said that the bra is probably the wrong fit for me - not true! She also said that I could not return the one that I had worn that had caused bruising on the sides of my breasts, so basically this is what my hard-earned money bought from Bare Necessities. Do not order from them, or get pulled into their facade of finding the right fit, and easy returns. It is anything but this. Only order is you want to lose your money if the bra is defective, and deal with impatient reps with snooty attitudes.
On February 13, 2026, I placed an online order with Bare Necessities for several items. Based on their sizing guidelines, I ordered two bras. Unfortunately, these items did not fit. I have initiated two exchanges, and I have yet to receive the final merchandise. My package has been held at the warehouse for over a week. I have requested to cancel the order, but this request has been denied. Despite multiple attempts to seek assistance, I have not received adequate support. At this time, I am formally requesting a full refund.
Online purchase nightmare. Shop app changed my info and once you purchase- you cannot alter anything or cancel. I immedately contacted company for help and they said only thing I could do is reach out to shipping company. Which in turn say they cant alter or do anything. So I am out 200$. Didnt even get to try their products.
They sent things from different warehouses, then made me pay for 2 separate shipping fees to return the items. One item was "not eligible for return" although it was not marked as such on the product page.
I placed an order for a swimsuit top and bottom. Bare Necessities canceled the bottom without giving me the option to also cancel the top. Customer service said I would need to wait for the top to arrive and then return it. After receiving the top, I tried to return it, but now they say it is not returnable. What a scam!Updated on 12/29/25 - I have been given a full refund after sending another email to customer service. I guess persistence pays.
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Bras, panties, lingerie, swimwear, shapewear, activewear, hosiery, men's underwear, plus size bras and more at Bare Necessities.
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