I’ve also been waiting for my order for over 2 weeks. They claim that they ship in 1-3 business days. I was able to finally speak with someone by email after emailing them 5 times. They let me know that they are in the middle of a system update to merge with Shopify and that orders are shipping out now. They claim that any orders made after 09/25/2024 were affected by this and they started shipping out on 10/01/2024. They also stated that this was communicated in the confirmation email for my order. First of all, they did not communicate this information in the confirmation email. Second, why didn’t you tell the consumer this information so that we can make informed purchases? Had I known that you were in the middle of business issues, then I would number one, understand the delay and number two, maybe think twice about placing an order at this time. They aren’t being transparent. Lastly, why have deals and promotions around the time of a system update to make more people want to order and cause more conflict? Sounds like a shady business to me and they don’t care about you. It is all about the money that they currently have of mine but I have no product. *Update*Received a reply and they did cancel my order because it was “stuck” in the system and they gave me a refund. They even offered to give me free shipping if I wanted to reorder. I will change my rating since this was quickly rectified after my complaint but it was still an inconvenience.
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Bras, panties, lingerie, swimwear, shapewear, activewear, hosiery, men's underwear, plus size bras and more at Bare Necessities.
