I emailed about updating my account information. I don't appreciate the fact that we have to contact the company to update our own information. None of this would have happened if we were able to update our info on the site. I sent the email providing the info that was on my account so they can find it and change my email and phone number. Unfortunately, the person who responded had no idea how to do their job. Every email exchange I gave her information about my profile to help her find it and every response contained her claiming she couldn't and asking for more information. In an effort to control my blood pressure, I decided to call customer service. The women who answered the phone found my account based on the old email address in 2 minutes. The lady from the email needs to be fired because I know she could have found my account using my old email address. This experience was completely preventable and here's the kicker....no one ever responded to my email until today and tells me I was talking to an automated email. I'm so effing furious all I can do is laugh. Horrible doesn't begin to describe an company that is dishonest about communications. The most an automated response is good for is redirecting you or informing you that a real person is coming. There was no indication that I was talking to a robot because humans can be just as useless. Well we're in this syfy movie now, but I will never be shopping with this company of bots ever again. And yes, I do still believe the bot should be fired!
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