I placed my order in December and needed to exchange one pair. I completed the required exchange forms immediately, but only received a response two months later. After making the required payment for the exchange, the courier collected the item, and since then there has been complete radio silence. It has now been over a month since collection, with no updates, no confirmation, and no communication despite follow-ups.This level of service is unacceptable. The delays, lack of transparency, and absence of communication show poor customer support and process management. Based on this experience, I will not purchase from Barestep again.
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