barestep.co.za

I was excited to purchase tgese shoes while they were affordable and made sense. However, I ordered

I was excited to purchase tgese shoes while they were affordable and made sense.
However, I ordered two weeks ago and their tracking is non-existent. I have sent 4 emails with inquiries and recieved zero replies, not even a courteous form reply. Anyway, as a e-commerce business owner, I am understanding of shipping delays but the lack of customer service is a deal breaker for me. With the immense competition one would think a smaller company might try harder.
Tracking system is simply non existent, it does not update.
Emails go without any reply.

I will actually send these shoes back ifcI ever receive. It has been two weeks so.....

Date of experience: Feb 19, 2026

Terrible Customer Service

I placed my order in December and needed to exchange one pair. I completed the required exchange forms immediately, but only received a response two months later. After making the required payment for the exchange, the courier collected the item, and since then there has been complete radio silence. It has now been over a month since collection, with no updates, no confirmation, and no communication despite follow-ups.This level of service is unacceptable. The delays, lack of transparency, and absence of communication show poor customer support and process management. Based on this experience, I will not purchase from Barestep again.

Date of experience: Feb 17, 2026

Quick and efficient delivery

Date of experience: Feb 13, 2026

Very Unhappy a dissatisfied with lack of attention to my order

Since the date of order as recorded below, I have had no communication regarding the intended delivery date.I was led to believe that the purchase would be delivered with a weekI sent an e-mail 5 days ago to ask for information regarding deliveryI have had no response to that at allCurrently it feels like Barestep do not want to communicate - The is no contact number to follow up on.I am a very unhappy customer at this stage

Date of experience: Feb 09, 2026

TEMU SHOES & THEFT FROM ONLY SENDING HALF OF MY ORDER

I see now from the pictures that your product has changed from being authentic to just adding “barestep” to Temu shoes. My order was for 2 pairs, I only received 1 and within a few days the lace has snapped. Probably my fourth time gently putting them on. Your business has become a scam and I will share this comment everywhere to ensure that others don’t succumb to this lie.

Date of experience: Feb 07, 2026

I believe the pills are helping me

I believe the pills are helping me. I need to lower my A1C. They really help with numbness. I would like to renew my subsciption. I have told 3 of my friends about the pills. They suffer with numbness.

Date of experience: Feb 07, 2026

Do not order from this company

I was excited to purchase tgese shoes while they were affordable and made sense.However, I ordered two weeks ago and their tracking is non-existent. I have sent 4 emails with inquiries and recieved zero replies, not even a courteous form reply. Anyway, as a e-commerce business owner, I am understanding of shipping delays but the lack of customer service is a deal breaker for me. With the immense competition one would think a smaller company might try harder.Tracking system is simply non existent, it does not update.Emails go without any reply. I will actually send these shoes back ifcI ever receive. It has been two weeks so.....

Date of experience: Feb 05, 2026

Great shoe

Great shoe. Quick delivery. I will buy more.

Date of experience: Feb 05, 2026

Worst experience of my life

Horrible horrible horrible. Worst company that I have ever dealt with. It has been more than two months trying to sort out what was initially an exchange, but has now turned into a refund. Flabbergasted by this shocking service. No way to contact them at all.

Date of experience: Feb 05, 2026

Bought my first pair and then realized…

Bought my first pair and then realized I should have bought smaller size. They were very comfortable. So, I decided to buy 2 more pairs (smaller) and they are great. I have them on now. :)

Date of experience: Feb 05, 2026