We were attended to by a lovely lady called Susan Garthwaite.
She spent a long time with us as I'm quite particular with choosing the colour of my sofa, we couldn't find the colour in the on floor swatches but Susan found some extra books, I found the perfect colour, she explained everything to us about the finance and delivery, couldn't fault her and she is a asset to your company.
Well done Susan, it's hard to find people these days who actually spend the time with customers
Not to mention any names but we had been in the "big store opposite Fenwicks" and we felt the assistant just could be bothered when we asked her for sofa sizes and care plans she just said "here's the leaflets" and look at the leaflets next to the sofa for the sizes".
Needless to say we left
Well done Fenwicks brilliant customer service
Vivienne McGowan
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Barker and Stonehouse is the UK's largest independent, family-run furniture retailer, bringing you the finest in quality, style and value since 1946.
