The trainers I received recently had a noticeable mark on them, and the color was significantly different from what was shown online. I've seen the shoes in-store, and the color matched the online image. My husband has consistently purchased shoes from this company over the years due to their style and quality. However, the customer service has been extremely disappointing. I attempted to reach out via email and the chatbot but received no response. I got an email that was completely empty and two follow-up codes from the chatbot, but again, no reply. I will proceed with the return myself, as I need the refund processed. The company's website states they will arrange collection if a customer is dissatisfied with the quality of the shoes. I included photos in my ignored email showing the mark and the color issue. Please improve your customer service, as your product is generally great.
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Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
