Like many charities, the organization sells items through online platforms. After purchasing an item intended for collection at a local site, I was unable to pick it up in time. I requested a refund, but the returned item was lost during transit. The organization refused to contact the postal service, as the sender, and offered no assistance, despite the managed returns process being their responsibility. The platform simply looked at the incorrect tracking and denied my refund. I strongly recommend against buying from this organization online or donating to them, as they have demonstrated a lack of honesty. Furthermore, their failure to protect children has led to government inquiries exposing serious issues regarding the treatment of children in their care.
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