I donated two shopping carts full of books and toys at the local shop. The manager was extremely rude and obstructive. She wouldn't allow me to bring the cart inside, despite having done so before. When I mentioned a second load, she demanded my gift aid card immediately. She wasn't even aware of the donation's value, so I questioned how they could determine the gift aid amount. Upon returning with the second load, her attitude worsened, and when I offered the card again, she shouted that she didn't need it. I will never donate or shop here again. It's no surprise they have such a low rating.
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