What an appalling customer service staff this company has! The lie about condition of goods adverting them as in working order then send you defective items! I bought a Wii console from the Barnardo's EBAY store, advertised as "POWERS ON WORKING" When i receive the order the balance board would NOT power on! and was all rusted! clearly unchecked and NOT tested. The abuse & false accusations that flowered from a person named JAZZ were disgusting! firstly saying its my problem for not reading the item description about the board being untested? BUT! this was not the case! It clearly states at the very beginning of your description "Wii console and balance board power on and work" Then JAZZ Makes another very serious accusation against me! saying.. I am abusing the EBAY returns policy & lying about reason for return & i would have to pay the return postage myself. For false reason for return! Even though i provided a screenshot of their own item discretion showing their was no mistake on my part! And still JAZZ continued to make false accusations against me! You will see for yourself in the screenshots i have added, everything i have said and done are honest and accurate! Even when i pointed out the companies mistake JAZZ continued ton be offensive! I will NOT be giving you the opportunity to make more false accusations against me with ebay! I wont be returning the goods Via EBAY returns policy has you made it very clear you will do everything in your power not to issue my refund. But believe me when i say this! This will be dealt with at your head offices in the form of a formal complaint! I have already issued a bank charge back providing full evidence of your crime for the money you wrongly took from me and refused to give this back. I couldn't believe what i was hearing in your replies!Just because your registered as a charity does not give you the right to deceive customers and lie about product condition by advertising them as working when they are CLEARLY untested donations! And refuse refunds & make very serious false accusations! I will escalate the matter legally if I have to believe me, if appropriate action & resolution is not taken promptly. EBAY ITEM NUMBER 12-12794-41337
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