barratthomes.co.uk

Subsequent lack of aftercare we have received since moving in. While our initial buying experience

Subsequent lack of aftercare we have received since moving in.

While our initial buying experience was positive, the post-handover service has been nonexistent. We are still waiting for a significant number of snagging issues to be resolved, despite constant assurances from the site managers that work will be completed "next week." Unfortunately, these commitments are never honored, and the customer care team continues to provide excuses rather than taking control of the situation.

The standard of finish in our home is unacceptable and bears no resemblance to the quality shown in your show homes. The outstanding issues include:

- Windows and Doors: Poor quality windows with melted corners and sharp edges, chipped handles, and kitchen windows that do not latch. The front door and frame are chipped, do not lock properly, and require urgent replacement.
- Internal Woodwork and Flooring: Unsanded doors and skirting boards, incorrectly fitted thresholds.
- Kitchen and Finish: Silicone has been wiped up the walls leaving visible grey lines. Which I had to clean up.
- Health and Safety: Damaged radiators were installed which are shedding metal chunks, posing a genuine safety risk. The site manager signed off on it. I am sure that this is illegal.

It is disheartening that after nine months, we are still living with these defects. We requested a home built by professionals, but the current state of the property suggests otherwise.

I request that a senior member of the customer care team contacts me immediately to provide a definitive schedule for when these repairs will be completed. But they are full of excuses

Date of experience: Feb 26, 2026