We had a reservation in Indianapolis at 9onCanal by Barsala between the 7th and the 10th of November 2024. The check-in was horrible. We paid in advance. We were asked when we would like to check in, and we picked the earliest time, which was 5 p.m. They sent us some link with a form to fill out, but it didn't work. After a lot of hustle, we got another link, and we were promised that we can check in at 5 a.m., but they went silent. I had to insist to receive the address and the code from the key lock, and we managed to check in somehow at 6 p.m. on the 7th of November, and we left on the 10th of November.The real problem occurred 5 days later.They falsely and illegally charged me 250$ on the 15th of November, without any explanations. I contacted them and they said the charge was for losing the keys. Even though, after some discussions, they admitted that they have mistaken me for another customer, and told me on the 16th of November that they will refund me, they failed to do so until now. They always came up with some lame excuse. It's already 2025, and they still keep ignoring me.
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Barsala gives people a delightful way to stay for business travel. Available in Seattle, Portland, San Diego, Los Angeles, Chicago, and Boston
