If I could give a zero, I would! I had a reservation booked via VRBO with Barsala in Tampa, Florida. The reservation was booked for over two months. We were so excited because my brother lives in the same complex and it was going to make our family visit so convenient! 24 hours prior to arrival, the nightmare began. I received a text asking to check-in for my rental and I happily did so. I received all the necessary information - i.e. the unit number, the key codes, rules, etc. My family was excited! Then I received an email from VRBO about 4 hours later (and less than 24 hours from actual check in) stating that my reservation was cancelled. No calls, nothing. Just a generic email from VRBO. I thought it was a mistake and called Barsala directly. How could my reservation be cancelled? It was paid in full and I just received all the detailed check-in info??The Barsala rep I spoke with didn’t have details regarding the reason my reservation was cancelled but she saw it was definitely cancelled in the system. I requested a new unit and she said that there was indeed availability so she booked me a new room. I asked for confirmation many times that I was good to go - and she said yes. She charged my credit card and sent me the confirmation email and recommended I check in immediately via text, which I did. All seemed good to go! Thank goodness, right?!? BUT, as soon as we landed at 2pm, I got a text saying, “we apologize but your reservation has been cancelled. We appreciate your understanding”. WHAT?!? Less than 3 hours until check in! When I got the text, I was literally walking to the rental car company at the airport. I was traveling with my mother and two children, both under ten! It was a complete and utter disaster. I called demanding answers, and nothing. All I got was that they were overbooked. I requested a call from a manager. All I got was a text saying sorry, they were over booked. To make a long story short, we finally found a hotel room - 25 mins away from where we intended to stay - and paid way more than we anticipated I WOULD NEVER DO BUSINESS WITH THIS OUTFIT AGAIN! I wanted to leave a review on Barsala’s site, but they won’t let you - not surprised! And I wanted to review via VRBO, but I can’t because they cancelled my reservation outright. I will say, Barsala did provide a full refund - twice. And thanks to VRBO, they are very accommodating for the mishap and are paying the difference in price (they’ve been great to work with). But it was a nightmare and Barsala provided no help or care in making things ok. STAY AWAY!
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Barsala gives people a delightful way to stay for business travel. Available in Seattle, Portland, San Diego, Los Angeles, Chicago, and Boston
