I bought a magsafe powerbank for my iphone in November 2023.In October 2025 I noticed that the powerbank didn not fit on my phone anymore and then found it was due to the battery swelling. I immediately contacted customer support who advised me to discontinue using it and within two days, I was told I will be getting a full refund via paypal.The product unfortunately failed but CS handled it well and quickly so.
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Baseus stands for “Based on Users”, a consumer electronics brand creating seamlessly practical and aesthetic products, that integrate design, research and development, production, and sales.
Our product catalog covers chargers, audio, lights, home appliances, car accessories, phone protectors, and more, catering to the authentic demand of over 300 million users worldwide.See more
