I am extremely disappointed with Baseus Security. They use "Bait and Switch" tactics to mislead customers. On their official website, the X1 Pro camera was clearly advertised with a "Free Shipping" badge. Furthermore, their official Europe Shipping Policy states that orders over €60 to Romania benefit from Free Shipping.
My order exceeded €130, yet I was forced to pay an additional HK$214.00 for shipping via PledgeBox to receive my item. When I provided screenshots of their own website and policy as proof, their support team (Emeri) refused a refund and instead offered a useless 20 EUR discount code for a future purchase.
They claim that free shipping only applies to "multi-unit bundles," a condition that was never mentioned on the landing page where the "Free Shipping" offer was displayed. To make matters worse, they have since updated their website to hide the "Pre-order" button, likely to cover their tracks.
This is a clear case of misleading advertising. I have already escalated this matter to the European Consumer Centre (ECC). Beware of "hidden" costs when backing Baseus projects!
Order ID: BSIPC7214
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Baseus stands for “Based on Users”, a consumer electronics brand creating seamlessly practical and aesthetic products, that integrate design, research and development, production, and sales.
Our product catalog covers chargers, audio, lights, home appliances, car accessories, phone protectors, and more, catering to the authentic demand of over 300 million users worldwide.See more
