I ordered a new electric Ford Capri from Group 1 Ford Basingstoke and initially the salesman, Andrew Billard, was helpful up until the point of handover. Unfortunately, everything went downhill after that.When I collected the car, it had numerous defects: • Bird droppings had caused paint erosion • Scratches and scrapes on the roof • A dent in the roof • The interior display screen was twistedI returned the car for repairs. They attempted to polish the paintwork, but it looked as though it had been done with a scouring pad and actually made things worse. I was told Andrew would contact me regarding the remaining scrapes and dent, but he never did. From that point on, I received complete radio silence — no returned calls and no replies to emails.I asked for the branch manager’s contact details to make a formal complaint but was refused and was only given the sales manager’s details (Wolfgang). I submitted a formal complaint which was completely ignored. I then escalated the complaint to Group 1 Ford head office, but again it was ignored and they failed to follow their own complaint handling timescales.On top of this, the car suffered from constant electrical faults. The dashboard was permanently lit up like a Christmas tree with warning lights. I even took it to a different Ford dealership for repairs, but the problems kept returning. In the end, I had no choice but to change the car completely. I will never buy a Ford again.Since then, I have spoken to several other Capri owners and many have experienced similar electrical issues. One person I spoke to also purchased from Group 1 Ford Basingstoke and described Andrew Billard as very pushy. She also had to make a complaint after he went radio silent on her as well.This reflects very badly on Ford as a company, and even more so on Group 1 Ford Basingstoke’s management and sales team. The lack of professionalism, accountability, and customer care is shocking.I would strongly recommend avoiding this dealership if you value proper service and aftercare.
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Basingstoke is the largest town in the modern county of Hampshire.
