Food is great ,customer service by front of house person was abysmal. Upon arrival we advised the lady on the reception ,there were 4 of us, and both couples had “Taste Cards”,she promptly told us there were no tables for 4, so we asked if we could have two tables for two, she said yes but they are not near each other.? After voicing our disgust and disapproval we agreed to sit apart and was promptly shown to 2 tables for 2 next to one another, we reminded her that she told us there were no tables next to one another and you have given us two tables next to one another?,and also there were at least 4 table's for 4 empty in the same area of the restaurant, she chucked the menus on the tables and walked away.unbeknown to us the manager had overheard and came over to us asking do we want a table for 4 we said that’s what we have been asking for but your colleague was very unhelpful. She apologised and sat us at a very acceptable table and served us herself. We did nicely advise her that the other girl needs customer care training. The meal was excellent.
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Basingstoke is the largest town in the modern county of Hampshire.
