The shipping fee is exorbitant at €4.95. I ordered two products with a promised delivery time of 2 to 4 days, but that time has passed and I still don't have my items. Customer service in Spain never answers the phone. They respond to emails saying they can't cancel the order and that it hasn't shipped yet. They also refuse to refund the shipping cost since the deadline hasn't been met, and they haven't provided a tracking number. Very poor experience. It's not worth buying from them. I will see if the products ever arrive. UPDATE: Eight days later, and they are still in Germany. AVOID THIS STORE. After 15 days, I still haven't received my order. It was supposed to arrive in 2 to 5 days. I can now confirm this is a scam. They advertise delivery times they can't meet, and once you buy, they don't take any initiative to resolve the issue. Their only response is to ask for patience. They refused to refund my order or the €4.95 shipping fee. I am now questioning if the products come from China and if they are fake. I have no answers, but I do not recommend them at all. The worst e-commerce experience I've ever had.
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Het assortiment in deze online shop biedt producten voor haarverzorging, cosmetica en kappersbenodigdheden. Je kunt hier terecht voor professionele haarverzorgingsproducten van professionele kwaliteit tegen aantrekkelijke prijzen.
