basler-beauty.nl

3.2
3.2 Based on 9 reviews

Het assortiment in deze online shop biedt producten voor haarverzorging, cosmetica en kappersbenodigdheden. Je kunt hier terecht voor professionele haarverzorgingsproducten van professionele kwaliteit tegen aantrekkelijke prijzen....

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Average Rating

3.2

/
5

9 Reviews

5 Star
50%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
50%

All Reviews

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Review Time

MB22
Order placed on November 25th, but no product received yet.

I placed an order on November 25th, and I still haven’t received my product. For several days, I received no confirmation or information regarding the shipment. I reached out to customer support on November 28th, but there was no response. The lack of communication is already unacceptable. The company replied to my earlier review stating that the shipping confirmation was sent earlier, but that is not accurate. I only received the shipping confirmation after I submitted my review on December 2nd. As of December 6th, the tracking app indicates that the package has yet to be handed over to the courier — there has been no progress at all. I contacted customer support again, and I am still being ignored. This level of customer service is incredibly disappointing. If this is how customers are treated, I will not be ordering from this company again.

1
Date of experience: Dec 06, 2025
MmkalolTC15
Still Waiting for My Order

I placed an order on November 25th and have yet to receive my product. For several days, there was no confirmation or information regarding the shipment. I reached out to customer support on November 28th, but received no response. The lack of communication is unacceptable. The company claimed in response to my previous review that a shipping confirmation was sent earlier, but that is simply untrue. I only received the shipping confirmation after posting my review on December 2nd. Today is December 6th, and according to the tracking app, my package still hasn't been handed over to the carrier — there has been no progress. I contacted customer support again, but I'm still being ignored. This level of service is extremely disappointing. If this is how customers are treated, I won't be ordering from this company again.

1
Date of experience: Nov 25, 2025
Leisha Cooper
Quick Delivery and Good Products

The delivery was relatively fast this time, and the products matched the description perfectly. Everything was great!

5
Date of experience: Sep 02, 2025
HB97
Very Satisfied with the Website

I am very pleased with the website, as it allows me to easily order hair products that I can't find in local stores. Thank you! 🎈

5
Date of experience: Sep 01, 2025
Lowbob2714
Fraudulent Experience

I placed an order on February 28, 2024, and never received it. I have not been refunded either! I am starting legal proceedings. SHAMEFUL. The customer service representative hung up on me. Avoid this store.

1
Date of experience: Feb 28, 2025
Maxloggan
Great Products at Excellent Prices

I was initially worried after reading various reviews. However, I took the risk due to the great prices. All my ordered products arrived in good condition. There was a slight delay due to the holiday rush, but they kept me updated via email. The package arrived sooner than expected, just a week after I ordered on Friday evening.

5
Date of experience: Dec 20, 2024
Meredith Walker
Never Received Order or Refund

I made an order that was confirmed, but I never received it. They falsely claimed I provided an incorrect address. I emailed customer service but got no response. It's a scam, using a false address excuse to take your money. Disgusting. I will report them to consumer protection services.

1
Date of experience: Nov 15, 2024
Kitty Long
AVOID THIS STORE

The shipping fee is exorbitant at €4.95. I ordered two products with a promised delivery time of 2 to 4 days, but that time has passed and I still don't have my items. Customer service in Spain never answers the phone. They respond to emails saying they can't cancel the order and that it hasn't shipped yet. They also refuse to refund the shipping cost since the deadline hasn't been met, and they haven't provided a tracking number. Very poor experience. It's not worth buying from them. I will see if the products ever arrive. UPDATE: Eight days later, and they are still in Germany. AVOID THIS STORE. After 15 days, I still haven't received my order. It was supposed to arrive in 2 to 5 days. I can now confirm this is a scam. They advertise delivery times they can't meet, and once you buy, they don't take any initiative to resolve the issue. Their only response is to ask for patience. They refused to refund my order or the €4.95 shipping fee. I am now questioning if the products come from China and if they are fake. I have no answers, but I do not recommend them at all. The worst e-commerce experience I've ever had.

1
Date of experience: Sep 17, 2024
Helen
Reliable Company

I found a product that was really hard to locate and it was reasonably priced. I received it on time.

5
Date of experience: Jan 03, 2024
Rosalind Brooks
Trustworthy!

I took a risk shopping on this website since there were no reviews yet, but I am very satisfied. I bought a perfume at a good price! The delivery was quick, the packaging was secure, and the product is original. I even checked the expiration date and it was manufactured in October 2021, which is still fresh! I'm happy with my purchase. This is a trustworthy webshop!

5
Date of experience: Jan 28, 2022

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Business Details

  • Het assortiment in deze online shop biedt producten voor haarverzorging, cosmetica en kappersbenodigdheden. Je kunt hier terecht voor professionele haarverzorgingsproducten van professionele kwaliteit tegen aantrekkelijke prijzen.

  • email info@basler-beauty.nl
  • call 08000222273
  • language https://www.basler-beauty.nl

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