Bath Fitter USED to be a company I would recommend to my family and friends, but after their company refuses to acknowledge or repair an ISSUE, THEY CAUSED I would NOT!This issue began after the Bath Fitter installer returned to my home to correct an issue with a prior installation. Back in October of 2025 it was reported the shower was constantly leaking, the technician repaired this issue and also noticed after testing for leaks, the water was not properly draining due to a "pitch problem" which he stated should have been addressed during the initial installation years prior. The "redo" to relocate the drain was then scheduled 12/4 & 12/5 and took both days to complete. Prior to leaving my home on a Friday, we were advised to wait 48 hours before using the unit which would have been Sunday. After showering Sunday, this particular unit drain clogged. Monday called their office to report the issue, we had to wait a week for them to return, this unit could not be used. The clog slowly drained over the next 5 days and after returning the technician (Chris the same installer) snaked the drain he cleared the remaining clog. While doing so he stated he was unsure why it was clogged or why he was pulling what looked like packing material from the drain, but the clog cleared.Two days later the clog returned again, except now it was in my other bathroom with a tub except now the tub was draining into the shower where the repairs took place, filling immediately along with DIRT. The repair guy came out (not Chris) and claimed he snaked the drain at least 20FT, but could not clear the clog so the issue had to be in the MAIN LINE, yet my sinks were unaffected, my toilets were unaffected, only this area which recently underwent repair is affected. I didn't argue, I scheduled a plumber the same day who snaked the MAIN LINE, RAN A CAMERA all the way from my home to the city connection, guess what, NO ISSUE with the MAIN LINE?Called Bath Fitter to advise of the plumbers visit results, sent a copy of the plumber's report indicating NO issue in the MAIN LINE and they were unable to snake past the P-TRAP of their "redo" confirming their repair guy couldn't have gone 20FT, so the issue is there! Bath Fitter Management (Brandon) refuses to take responsibility (yet admitted to the plumbing company rep that his guy most likely caused the issue with a jackhammer) and stated I would need to have the repairs done (pay for them myself) and then they would come back and reinstall their unit. This is NOT RIGHT and THEY SHALL REAP WHAT THEY HAVE SEWN!DO NOT USE THIS COMPANY - BUYER BEWARE!
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An innovative solution for your bathtub. ... no messy, disruptive demolition work. What's more, all Bath Fitter products are backed by a limited lifetime warranty.
