The paint on one of original tubs was cracking, so instead of going with a tub removal we decided to go with a liner for that tub from Bath Fitter.On the original install, the technician did mark the walls when he installed the liner. When the original liner was completed it did look great. Although whenever you had a bath, you could always feel coldness coming up from the bottom of the tub regardless of how hot you had your water. It didn't take long for the liner to begin to show brown marks on the bottom. We tried all the approved cleaners and methods to try and get the brown marks off the liner. The brown marks weren't on the surface layer, they were showing from under the liner itself. It started in one area of the tub, and then began to show on other areas of the tub. The marks made it look like the tub was dirty even though it was clean.We contacted Bath Fitter to ask for a technician to come and see what was was happening. When he arrived he said yes what was happening with our liner does occur sometimes. He took a bunch of pictures, and we had to wait for head office to approve that the liner was actually failing. That took about 6 weeks. The fix for this was to remove the liner and put in a another new one. These liners are meant to stay on, so removal is a big deal. We have ceramic tile on the walls of where this tub is, when the technician removed the first tub liner, he broke 5 of the ceramic tiles, and he also put a hole in the gyprock behind the tile. The method they have for removal puts too much strain on the surrounding surfaces. It's a wonder that more damage wasn't done. Since the tech had cracked some tiles and damaged the wall, the liner could not be installed on the same day. The broken tiles had to be removed and replaced as well as repairing the damaged wall before the install of the new liner could happen. Bath Fitter makes you sign a waiver saying damage can occur (perhaps the wording should be WILL OCCUR). Once we had the repairs fixed, the tech returned to put in the new liner. Upon this install 2 more tiles were cracked, and he again marked the walls. We are not sure if it's outright recklessness or if it's the pressure technicians feel given the demands to meet the allotted time given per job that gives the tech's an indifference to other damage done to homeowners spaces, but either way makes for a poor workmanship.Would we go with Bath Fitter again-absolutely not! This review is to let others know that failures do happen. When we asked the tech how often he replied in his 9 years of service he had to replace 5.
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