In my opinion, stay away from Tatiana Velez the person at Bath Fitter who sets up installations in my area. She should not be in customer service and has made my dealings with Bath Fitter rather unpleasant. It all started when she left me a voicemail asking me to call her back. Didn’t say why, what it was about, not even that she was calling about an installation. When I called her back within the hour around 3pm, she was already gone for the day and left no notes on my file. The next day when she returned my call, I told her that it would have been great if she could have given me some information in her voicemail like a reason why she was calling, or why bother leaving a message. I did not say this, but what would have been even better yet would have been when my bath would be ready and a range of dates of when we could install it, but that would be asking way too much. She told me I was rude and couldn’t continue this way. I wasn’t rude, I just wanted to express that if you are going to leave a voicemail, a little, or a lot, of information would be helpful. Well, she got offended, hung up and we never spoke again. Things did not get better from there regarding the installation process where she was concerned. I called James and specifically asked to deal with another installation person to set up the installation, but it would seem there was none a available as James the salesman had to step in to the process until Tatiana got back involved and then another issue came up and she wouldn’t, or didn’t return my email from Wednesday until I had to call James again on the following Monday Oct 6 to confirm everything. I have contacted her manager Jay Serrano and got the installation date and time confirmed and the we will look into it as a possible training exercise speech.My salesman James Thompson has been great and has done what he could to help me, but he should not, and would not of had to, had Tatiana done her job, or just let my comment, or suggestion slide, it nope.Regarding installation, Adam, my installer was excellent and all went well. Product was a little thinner than I thought it would be and I was told scratches easily, but let’s see how it holds up, especially since it is not cheap.As an aside, Adam told me that I should not use my corner pole with shelves as the constant tension would cause the bathtub and walls to separate allowing water to get in. It would have been nice to learn this before my installation. When I asked James, he said no problem and that is why I only ordered one corner shelf. I hate getting conflicting information from two individuals at the same company.James also did not tell me that I could not use the bath for at least 24 hours, which is not serious, but something I would tell customers, just so they know.
Claim your business profile now and gain access to all features and respond to customer reviews.
An innovative solution for your bathtub. ... no messy, disruptive demolition work. What's more, all Bath Fitter products are backed by a limited lifetime warranty.
