** Beware anyone considering Bath Fitter, Burnaby BC **After entering into a contract with this company, I attempted to cancel and request the return of my $2,000 deposit. Under BC’s Business Practices and Consumer Protection Act, consumers have the right to cancel within one year if key information is missing from a contract, or within 10 days of receiving a copy of the contract if it was not provided at signing. Both apply in my case. I did not receive a copy of the contract until the day I attempted to cancel!Had I been made aware of Bath Fitter’s refund and cancellation policy at the time of signing, I likely would not have provided a deposit at all. Their failure to disclose this information not only denied me the opportunity to make an informed decision but also directly contravenes consumer protection standards in BC.Despite this, Bath Fitter has refused to return my deposit. The manager of the local branch has never contacted me directly, instead delegating all communication to administrative coordinators, which I find unacceptable given the seriousness of the situation.I have since escalated this to Bath Fitter’s head office and filed a formal complaint with Consumer Protection BC. Additionally, I have raised concerns about the validity of the contract itself, as both signatures on the document appear identical. I also never released my initials or provided permission to use them, yet they appear on the contract.My experience with Bath Fitter has been dismissive, unprofessional and in clear disregard of consumer rights under BC law. I would strongly advise others to exercise caution before signing any agreement with this company.
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