I had Bath fitter come out to redo our tub/shower combo on 4.14.25. At first everything went well, however it was discovered that during the installation of the tub the worker cracked the back of our toilet. This caused a crack to slowly get worse over time and a day later we come home to find water absolutely gushing from our downstairs ceiling. We go upstairs to the bathroom to discover the issue and the floor is flooded. Bathfitter did come and replace the toilet, however did not offer to mitigate any water damage to the floor or our ceiling. We decided to call them a few days later to tell them that now our bathroom smells musty and the ceiling is stained from water damage. They are having a contractor come to fix it and this will require him to rip out and repair pieces of our ceiling and the carpet in our bathroom closet that was flooded and now smells terrible. It is very disappointing that they did not offer to take care of this and that we had to call them to ask about it. This has caused a huge disruption to our daily lives and now we have to live with the fear that the water got into somewhere we can't see and will grow mold. During all of this they have the nerve to send me an invoice without taking ANY percentage off due to their incompetence and the inconvenience this has caused us and our family. This is deplorable and I will not be paying this invoice until I am satisfied with the water remediation and we reach a mutually agreed upon deduction from the bill.
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An innovative solution for your bathtub. ... no messy, disruptive demolition work. What's more, all Bath Fitter products are backed by a limited lifetime warranty.
