We met with the salesman on April 24th, and told him at the time what faucet and manufacture that we wanted for installation even though he kept pushing for another type. We adamantly said we did not want the one that he was pushing. Installation day came, and a white wall was installed with grey marble trim, and soap dish. We order Grey/White Marble not White. When I pointed this out to the man installing he said that he installed the wrong wall. Down came the wall and the faucets. When I saw the faucet - I again said - that is not what we wanted. I was told, it was on our paperwork and it is normally what we use. I asked for the salesmen to call me. No return call. The next day I called the service department to make sure that they would be coming on the following day to install the correct wall and the correct faucet. I was told again - it is what is on the paperwork. Again, I adamantly stated it is not what we wanted, please have the salesperson call me. Saturday came, new installer with the correct color wall, and I again told this installer that it is not the faucet that we wanted. Requested the salesman call me again. Glass doors were left with silicone prints all over and I called to have them come out and try and clean them on Tuesday. On Wednesday another installer came out, extremely nice and cleaned the silicone off the walls and doors. I again stated that this is not the faucet that we wanted. Again - I was told it was on the paperwork. I again requested the sales person to call me. I called the service department a week later, since I heard from no one - the faucet you have installed is what is on the paperwork. I don't know how many times that I can tell everyone that it is not what we wanted, and the salesmen, and his superior would not call me back as many times as I requested a call. At this point I was told the wall would have to come down to change the faucet and I would have to pay the difference, even though we were told that the Delta and Moen were the same prices at consultation. Extremely unhappy that we did not get what we adamantly stated that we wanted, and numerous times at that. The project looks nice, just not the faucet that we wanted. For $8500 you would think they would listen a little better and be more concerned, than to just keep telling me - its whats on the paperwork.
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