We had a wet room fitted at the end of July. I have waited until now to review as we had a few hiccups and was waiting to see how the company resolved them. So far I'm very happy.We were a bit overwhelmed after the first visit as two salesmen, who were both showing us different things, got a bit confusing. So I requested a second visit with Kevin who came and went through everything including a few details that needed to be changed. He really listened to what I wanted and was happy to make the changes from the first meeting.The speed at which they promised the work to be done was the main factor in choosing the company as I had cheaper quotes but with a longer time scale.We had a few issues with the wrong products arriving, vague installation instructions which led to confusion regarding which wet wall went where etc. and a few other bits and bobs which could have been avoided with better communication and planning. However, the company resolved every problem we had and Nick the project manager and Imie who carried out the work, were excellent on resolving most of the issues. I felt sorry for both of them as they had to work longer hours than expected to problem solve. I think with better planning this could have been avoided but everything was rectified so I can't complain.The work did take a little longer than expected due to the wrong item being delivered but it didn't really inconvenience us that much. We have had a couple of minor issues since which the company, and new regional manager Lorraine, have acted quickly to rectify and I think they've been very fair and helpful.Looking back I may have done a few things differently with the design so a couple of extra meetings might have helped. The bathroom looks beautiful and everything is working so at the end of the day that's all that matters.The customer service I have experienced from Lorraine and Nick has been excellent. And the work carried out by Imie all looks fabulous now, I would highly recommend him and the lads who helped him.
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Your local specialists in accessible bathroom design and installation.
✔︎ Complete design and installation service
✔︎ Walk-in showers
✔︎ Walk-in baths
✔︎ Wet Rooms
✔︎ Fast, efficient installation
✔︎ Rated Excellent by our customers
✔︎ Workmanship and product guarantees
Visit our mobility experts at our BMAS showrooms in Edinburgh, Glasgow and Hitchin, Hertfordshire.
For a free home visit and no-obligation quote, call us on 0800 090 1503
Visit our website: bathingmobility.co.uk See more
