Please be cautious about expecting too much from Bath Planet of Atlanta, especially if you are a consumer who appreciates returned telephone calls, reliable information, or responsiveness to your concerns. In March 2022, I signed paperwork with their sales representative for replacement of my master bath shower and tub surround. A week later, the technician did the first measurement, and I waited for the second required measurement to be done to complete their contract. I had also been told to be patient because of “supply chain issues.” So, I waited patiently. Suddenly on June 2, Bath Planet called and set an appointment for June 7 for the installation without the required second measurement or any explanation about why the second measurement was unnecessary. Late on the evening of June 6, however, they cancelled the appointment because, as the caller said, "a workman dropped the shower pan and broke it." However, no one could explain what that meant as far as rescheduling the installation was concerned (a week? a month? another 2-3 months?). None of my requests for additional information were returned, even by the salesman who had assured me that he would always be available if I had questions. After several days, I was able to speak with someone identifying himself as the warehouse manager; he told me that they would give my installation “the highest priority,” and it should be in early July. By mid-July, I still had not heard anything from anyone. Again, no one seemed to be able to give me any kind of a status update, and no one would return my calls. By the end of July, I was totally frustrated with their lack of responsiveness or even the most basic information, and I cancelled the contract by certified letter. Amazingly, starting 2 weeks after they received my letter, I received a series of phones calls. The first Bath Plant caller wanted to know how I was enjoying my Bath Planet products! Days later, another caller asked what the status was of my installation. Later, others wanted to do the second measurement and still others the installation. I have asked for a partial refund of the very large deposit they requested (and which I paid in cash) back in March. They refuse to give me even a partial refund, and no one has ever apologized for the inconvenience and frustration I endured. In fact, they insist they want to continue with the installation, but I realize now that if I had a problem with the quality of the materials or performance of their product, I would never receive any response or corrective action. The loss of my large deposit has hit me very hard because I had saved for years to have this work done. I would rather that, though, than have a disaster in my master bathroom that I could never get fixed!
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