Review Time
My salesman was Carson. He was very professional. Answer my questions and worked with me until I was satisfied with the price. On the day of installation, Tristan arrived on time and I must say he is extremely good at his job. Everything done was very very professional. He truly is a craftsman and a very fine man.
Randy
My salesman was Carson. He was very professional. Answer my questions and worked with me until I was satisfied with the price. On the day of installation, Tristan arrived on time and I must say he is extremely good at his job. Everything done was very very professional. He truly is a craftsman and a very fine man.Randy
Sale rep spent 2.5 hours at my house and would not leave. Somehow the price kept going down from 22K to 12k after calls to the manager and mysteriously finding other discounts. Told them I wasn’t deciding today and the price went back up to 22K. Scam artists. Don’t waste your time but if you do, expect them to be at your house for a long time trying to convince you! Also don’t trust their initial price!
Just adding to a review of 12/10/2024 about how bad this company is. My wife after taking a bath leaving the bathroom had the door knob come off in her hand. Great quality merchandise used. Great job with installing. Talking to their production manager does nothing. She states everything is our fault, they did the work prefect. Also they record all your complaints, and try to blame me to my wife, my wife to me. Don't sign your contract on a tablet. They play game with that to. Make sure you get a paper copy to sign.
October 2nd 2024Right from the beginning there were issues1. You gave us a price for $25,615 we refused and then a price of $14,524 who does that? We should have known better and not signed the contract, big mistake.2. August 5th First day, contractor was suppose to be here between 7:00 and 9:00 am. Never showed up and never called totally unprofessional, and I had to be at work. I called them they were clueless what happened but called later and rescheduled for the 9th of August. I got fed up and because of this and called Dan Curry said we want to cancel he threatened me telling me they would put a lean on my house and they were a billionaire company with good lawyers, I agreed to give them one more chance.3. Call at 7;00am installer would not be able to make it. Rescheduled for 8-11.4. Installer was suppose to be at my house at 7:00, didn’t show up until 10:30, came in and realized they didn’t have the right size shower pan and will have to order. They left. 5. 8-20-23 Installer showed up at 8; 45, they removed the baseboard cover and bent it that was never replaced, I also noticed and took photo’s that they used ½” plywood for the back and sides, I questioned them asking why they weren’t using green board for a wet area they said they always use plywood, Any videos I’ve seen of bath planet they were using green board. I noticed to they didn’t remove any of the tile; I felt they should have gutted that existing tile and used green board. The end of the day they said they were done and wanted me to finish paying and sign off I looked at the shower side and the panel was upside down and the grout lines didn’t match I refused to pay and sign.6. I reached out to bath planet 8-22-24, woman named Christian wondering when they were going to come back and fix the panel, I was told you pay and well come back, I also brought up the green board issue since its code in New York state and was ignored, and also asked how they were going to fix the panel she said they have ways and mean and would be able to remove it.7. phone call around 8:00 pm, person not making sense, notice a large van by our dumpster looking suspicious, almost called the sheriff, but he realized it was bath planet, they were hanging out smoking dope I could smell it, they were wondering if they had left tools and my house, told them no.8. 9-15-23 finally showed up with 3 workers none could speak English, instead of removing the panel they installed another on top which then pushed out the edge, see photo. The bull nose stuck out almost 3//8’s looked like hell. Plus the glue was smeared everywhere, you can see where he used his finger.9. Got hold of this Dave from bath planet sent out an installer to address the bull nose problem.10. 12-15-23 Discovered discoloration on the caulk and the base of the shower pan on the back wall and side, texted this Dave fellow, finally got back to me 12-20 said they would send someone out to address the issue in the next 72 hours.11. 12-20-23 installer out to fix the discoloration claiming it was from the marker they used to mark for the cut on the panel, bled into the caulk I disagree looks like mold. We’ve never had mold in out shower area.12. 7-14-24. Noticed the discoloration was back, took photo’s. Texted this dave didn’t get back to me only after I texted again 7-23. Told me someone would get back to me in the 24 to 30 hours. Never happened.13. 8-12-24 finally someone got back to me said they would be out between 8-10, no show no call finally someone called 11:30 said they had an emergency wouldn’t be out. Yeah sure.14. 9-19-24 A Jerry French called wanted photo’s and info. Will send someone out 9-20.15. 9-25-24. Sub contractor showed up at 1;00 a woman and man, they looked at photo’s and were appalled they believe the mold is caused by the installation of plywood which is most probably wicking moisture, were also concerned that they glued another panel over the existing panel instead of removing it and also not removing the existing tile and the use of green board, said they would not be removing the mold until they get direction, I gave her photo’s and my notes I documented.My wife is upset we have mold in out shower.Filed a complaint with the BBB got a call two day''s later from a rep, telling me they were going to gut the entire shower and put green board or hardy board in. they will be there Nov. 20th, no show no call called there rep again, apologized, said they would reschedule I told the no, I've had enough, give me me money back, said he would have this sup. call, never called.
First, I love the shower. It did take 5 days but I was o.k. with that as installer had family things that needed to be attended to and lived a couple of hours away etc. I think it is a two man job and needs to have people in the area but that is beside the point.I paid over $13,000 and $1,326 for plumbing parts. The third time the shower was used, the hand help part dropped on the flood, from the person sitting on the chair, and broke. Bath Planet wants 70.00 to replalce. I went on Amazon and replaced for $39. but the point is, I will never recommend this company. I dread what else will break and not be covered. Stay away from Bath Planet. Now you are warned. Scammers
I asked about the window before signing, and he promised that it would be finished around the window. When the installer was finished there was greenboard exposed around window and the sides were not even. He told me to put some silicon caulk on top of the greenboard which would be ugly and waiting for disaster. I had to buy my own trim and have it installed at a cost of $500.00. This is what I bought for $12000 - stay away!
These people when they called me their scammers nobody listened to them if they call you and say you are calling for a bathroom model or they say that why are you wanting to get off the list for when you talk to them and then you simply hang up do not talk to them because they are scammers and they're trying to get your information please do not do it if I were you nobody please call the number because I saw on there they messed up somebody's floor that's ridiculous and they messed up somebody shower do not call them and if you get this review of people the people who own this place I don't give a care you do not call my phone anymore goodbyeyou requested a bathroom model do not listen to them they are scammers do not even ask them to do your tile floors please listen to what I'm saying they are scammers
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