In May 2024, I purchased several items from your store, including three “Geberit Sigma 8 In-Wall Siren Rimless Toilet Suites with ABS Buttons.”When the bathrooms were ready for fit-off, we noticed the buttons were missing. I contacted your team on 11 November 2024, confirmed the button type, and was advised that an additional $225 payment was required. Although the project was not yet at finalisation, I proceeded with payment.Since then, I have followed up regularly—approximately once a month. Each time, I was informed that the items were on their way. This occurred again on 8 July and 2 September, when I was told to expect delivery within three weeks on both occasions.I called again on Friday and was advised that I would receive a callback on Monday. This did not occur, so I followed up today and was informed that the product I paid for was unavailable, but that a substitute could be shipped instead.To be clear, everyone I have spoken to has been polite and professional. However, it appears there are issues with your order-tracking or logistics systems. Unfortunately, this experience has caused significant inconvenience and will influence our decision to use your business in future projects.I hope this feedback is taken constructively, as resolving these logistical challenges could greatly improve your operations and customer satisfaction.
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