I purchased a controller for €360 from Battle Beaver and was shocked by the poor quality of the product. The front and back don’t fit together properly, there’s a creaking noise, and it feels like a screw is missing. When I contacted customer service, they told me this was “within the range of acceptance” and not a reason for a return. This is absolutely unacceptable for the price.To make matters worse, I’m expected to pay €50 for return shipping to New York, despite receiving a clearly defective product. I’ve bought several controllers from Battle Beaver before, and almost all of them had to be sent back for repairs after some time. But being asked to accept a defective product right from the start is a new low. For this price, I should be able to expect quality. I’m very disappointed and cannot recommend this store.
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Here at Battle Beaver Customs, we focus on improving our customer's gaming experience through custom video game controllers for PC, PlayStation 5, PlayStation 4, & Xbox Series X.
