I've been a Battle Beaver Customs customer for about 5 years. I've also bought 3 controllers from them in the past (2 PS4, 1 PS5). Years ago, the PS4 controllers I bought for them were durable and they lasted a while before the functionalities stopped. I didn't have a concern with that as that is general wear and tear.However, and more recently, I purchased a PS5 modded controller by this company, and this where I've had major issues with the company. I fully decked out my controller, costing me almost £400 including shipping to the UK et cetera. After receiving the controller, the thumbsticks felt very tight so I returned them, within a week, to get them changed. I had to pay for shipping and for the thumbstick replacement. A few weeks later, the controller was returned to me. The controller I received had even more problems than before. The R1 Smart Trigger wouldn't work and it was very frustrating to experience this. Even worse, when I emailed customer service they said I had to once again pay Battle Beaver Customs (BBC) for repair fees and shipping costs etc. This is totally unacceptable as BBC returned me a damaged controller. Anyway, I want my controller to be functioning, otherwise I bought a controller of such monetary value for no reason. So I agreed to paying once again. When they received my email, they said through their testing they found further problems with the controller and asked me if I wanted those repaired, I'll have to pay further. The problem they found was with the thumbstick. This is what I sent to them previously to have repaired but according to their testing it was malfunctioning again so I had to pay them again to redo a job they should have done properly in the first place! Anyway, after robbing me off so much money. They returned my controller, I once again had to pay all the shipping fees there and back. The controller returned and within half an hour the R1 button stops functioning AGAIN! Extremely frustrated, I sent a polite but respectful complaint in addressing my issues. After a week, I've not had a reply from Battle Beaver Customs and this is revolting service.I have always praised BBC for their PS4 controllers but this is almost like a totally new company. All of a sudden, they have gained recognition and are providing sponsorship to popular gamers and their real customers don't matter to them anymore. It's become a money stealing scheme. I've now spent £600+ on the controller, repairs and all the numerous shipping costs and I'm still left with a broken controller. Just a side note, I take care of my controllers very well. I have 2 normal PS5 controllers, and a few PS4 controllers from years ago that still function perfectly well with no damage. I won't be returning and if you're smart, just look and read the reviews before purchasing from this company. Don't let them rob your money!
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Here at Battle Beaver Customs, we focus on improving our customer's gaming experience through custom video game controllers for PC, PlayStation 5, PlayStation 4, & Xbox Series X.
