I ordered an item on December 3rd, expecting it to arrive well before Christmas. It was never shipped by the promised date. I reached out and got an unhelpful response from an automated agent. Eventually, I received a message stating their fulfillment center was down, with no explanation, and that they would be canceling and refunding my money. As of now, neither has happened. I was not informed that custom jewelry would take longer than what was stated during purchase. I just received an email mentioning a fire at the fulfillment center, but I wonder if they just learned about this on December 20th or 21st? It's frustrating that they continued promoting last-minute shipping even yesterday.
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