Review Time
This is the second year in a row that Baudville has jeopardized our company’s awards ceremony due to poor communication, inaccurate information, and unresolved backorder issues. Unfortunately, this experience has moved us from what could have been a four- or five-star vendor to one we will never use again.
I placed an online order on January 14 for two different types of awards. At the time of ordering and approving proofs online, there was no indication that any of the items were backordered. On January 21, I called customer service to check the status and was told the awards were in production and on track to ship that week.
During that call, I asked whether one set of awards could be updated because I realized a name was incorrect. I fully acknowledged that I had approved the proof and accepted responsibility for the error. However, I simply asked whether production had started and if there was any flexibility. The representative became aggressive and rude, repeatedly stating that this was “my fault,” and told me one award had already been engraved and the rest could not be changed.
On January 28, I contacted customer service again and was told something completely different. A second representative confirmed that the awards I was told had already been engraved had not actually been engraved until this week and could have been corrected. I was also informed—for the first time—that the remaining 16 awards were on backorder until the end of February, information that directly contradicts what I was told the week prior.
I also learned that Baudville does not ship partial orders placed online—orders are held until all items are in stock. This is not clearly disclosed during the ordering process and is critical information when planning time-sensitive events. Additionally, I was told they were unsure whether part of the order could be canceled, even though the items will now arrive too late for our ceremony.
This is now the second consecutive year we have ordered from Baudville and only discovered backorder issues after proactively calling to check on our order. There is virtually no proactive communication unless you download a tracking app, which did not work for me since my order was placed with a work email.
Between the misinformation, lack of transparency, inability to provide clear answers, and the unacceptable tone from the first customer service representative, this experience reflects poorly on the company as a whole. Regardless of product quality, the operational and customer service failures make Baudville an unreliable partner for professional or time-sensitive events.
We will not be using Baudville again.
Dear Baudville Customer Service,I hope this message finds you well.I am writing to express my disappointment regarding a recent order that did not meet the standards I’ve come to expect from Baudville. I have consistently received excellent service and quality products in the past, which makes this experience especially frustrating.After placing my order, I called your 800 number to confirm the details. The representative informed me that I should have called first so he could place the order on my behalf. I explained the situation, and he assured me that he would check the order and make the necessary corrections. He confirmed that the order had not yet reached production and promised to take care of it.Unfortunately, I never received a proof via email as expected. Today, I found the completed order on my desk, and it was not made according to the corrections discussed. This lack of follow-through and communication is unacceptable.I am very disappointed with how this was handled. I kindly ask that you resolve this issue promptly. If this matter is not addressed to my satisfaction, I will be forced to take my business elsewhere.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,Mimose Paul
the coin I received years ago was metal not plastic. i kept it in my coin purse with me for years cause it was a real pick me up when i needed it. I ordered these to had hand to our disabled veteran women through out our state and im worried they may think them cheap and not value it as i did.
The item itself is perfectly fine - my review reflects the ordering experience rather than the product. I placed my order on 9/17/25, but after several days without a shipping notification or delivery of my item, I contacted customer service and was informed the item was on backorder. As of 10/3/25, I still have not received the order or any further communication regarding its status.
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Baudville: Inspiring Employee Recognition & Workplace Culture Since 1983! Foster a culture of gratitude that inspires and motivates.
At Baudville, we believe that appreciation is powerful — studies show that 79% of employees work harder when they feel valued. That’s why, for over 40 years, we’ve partnered with organizations nationwide to deliver employee recognition solutions that go beyond the ordinary.
From custom trophies and milestone awards to onboarding kits, branded drinkware, and corporate gifts, our curated collections are designed to help you engage employees, celebrate achievements, and strengthen team connections. Whether you're honoring service anniversaries, welcoming new hires, or boosting morale during busy seasons, Baudville provides the tools to build a thriving workplace culture.
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