Can't return goods I threw out their packaging and return label. I had measured as instructed twice but shoulder brace was too tight. I went through online portal as instructed to return goods. No return address, label or instructions to return goods provided. Just post office addresses. Rang them several times and chatcrap. They said they would email me a label to print out. They didn't. Just templated email. No address, instructions, or label. Packaging return label could not be deciphered when removed from garbage.They also corrected my order number.They rang me back to insist I go through the Portal routine again though they acknowledged they had received my earlier lodgement via this portal.I attempted to do so but got an error message. I told them this and they didn't believe me. I tried my emailed order number and the one that they provided without success. Obviously blocked on their system. I took a screenshot. I will take a screenshot of goods as well.NEVER deal with this company. I acted in good faith but from above comments and my experience they make it impossible to return goods or get a refund. It seems that their sizing may not be a good guide either. For the cost of the goods this behaviour is inexcusable. I would not have bought the goods except that they promised exchange for incorrect fit. I've bought Donjoy and Mueller knee braces without sizing issues. I've also bought Donjoy back braces without sizing issues but had no trouble exchanging one for a larger size. The goods appear sturdy but are of no use of the size is wrong. The passive aggressive customer service operators could not be more unhelpful, but go through ridiculous suggestions like treating you like an id*ot and wanting you to do the portal again though they already have your portal application.SINCE THEN THEY HAVE REMOVED MY ORDER NUMBER FROM THEIR AU PORTAL AND CLAIM TO HAVE NO RECORD OF THE PURCHASE.DO NOT BELIEVE THEIR CLAIMS ON SIZING AND 30 DAY REFUNDS. IT IS NEARLY IMPOSSIBLE TO RETURN AN ITEM FOR EXCHANGE OR REFUND IF IT DOESN'T FIT.It is obvious from dealing with them they have little intention to honour their return claims.Fair Trading complaint is next. Please if you have had similar issues do likewise.
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