Review Time
This place is a joke, left hand wasn't ever taught how to talk to the right hand. Called on Friday and was told it was back ordered with no notice but sill available for sale on there website as in stock. After my call ended I looked at site again no longer in stock. The person told me they had more coming in Monday and I would see It Tuesday, I called in Tuesday and was told they where closed for presidents day, and was shipping out today she promised. So now I call in told it was back ordered once again. I am pretty sure this company has no clue what they are doing and I can see a employment line in there future.
This place is a joke, left hand wasn't ever taught how to talk to the right hand. Called on Friday and was told it was back ordered with no notice but sill available for sale on there website as in stock. After my call ended I looked at site again no longer in stock. The person told me they had more coming in Monday and I would see It Tuesday, I called in Tuesday and was told they where closed for presidents day, and was shipping out today she promised. So now I call in told it was back ordered once again. I am pretty sure this company has no clue what they are doing and I can see a employment line in there future.
Can't return goods I threw out their packaging and return label. I had measured as instructed twice but shoulder brace was too tight. I went through online portal as instructed to return goods. No return address, label or instructions to return goods provided. Just post office addresses. Rang them several times and chatcrap. They said they would email me a label to print out. They didn't. Just templated email. No address, instructions, or label. Packaging return label could not be deciphered when removed from garbage.They also corrected my order number.They rang me back to insist I go through the Portal routine again though they acknowledged they had received my earlier lodgement via this portal.I attempted to do so but got an error message. I told them this and they didn't believe me. I tried my emailed order number and the one that they provided without success. Obviously blocked on their system. I took a screenshot. I will take a screenshot of goods as well.NEVER deal with this company. I acted in good faith but from above comments and my experience they make it impossible to return goods or get a refund. It seems that their sizing may not be a good guide either. For the cost of the goods this behaviour is inexcusable. I would not have bought the goods except that they promised exchange for incorrect fit. I've bought Donjoy and Mueller knee braces without sizing issues. I've also bought Donjoy back braces without sizing issues but had no trouble exchanging one for a larger size. The goods appear sturdy but are of no use of the size is wrong. The passive aggressive customer service operators could not be more unhelpful, but go through ridiculous suggestions like treating you like an id*ot and wanting you to do the portal again though they already have your portal application.SINCE THEN THEY HAVE REMOVED MY ORDER NUMBER FROM THEIR AU PORTAL AND CLAIM TO HAVE NO RECORD OF THE PURCHASE.DO NOT BELIEVE THEIR CLAIMS ON SIZING AND 30 DAY REFUNDS. IT IS NEARLY IMPOSSIBLE TO RETURN AN ITEM FOR EXCHANGE OR REFUND IF IT DOESN'T FIT.It is obvious from dealing with them they have little intention to honour their return claims.Fair Trading complaint is next. Please if you have had similar issues do likewise.
Please avoid buying any products from BAUERFEIND. I purchased two knitted knee braces, and both lost their shape within two years — completely overpriced for something that wears out so quickly. I assumed it was a one‑off issue, so I recently bought a wrist support. It has been only nine weeks, and the knitted cover already has fluff on it, despite me washing it exactly as instructed.The company doesn’t seem to care about its brand reputation. They keep repeating that items are “out of warranty” or asking for more photos because they “can’t see any damage.” The issue isn’t damage — it’s the fact that these products are expensive and should last far longer. If the wrist support is already showing wear after eight weeks, there’s no chance it will last a year.
They offer 30 day warranty but if the Velcros touches the fabric, it frays. They won't then honour the warranty. They should have a warning about that on the product before using. You need to be so careful when taking off for that reason.
I placed an order on June 22 on the Canadian website and paid extra for express delivery. As of today, I have not received the item, no tracking number, and no response from the manager or the company despite multiple follow-ups.At this point, I believe I’ve been scammed and will be contacting my credit card company to dispute the charge.This is completely unacceptable and incredibly unprofessional. I strongly advise others to think twice before ordering from this business.
BEST knee brace ever and I had Many braces in the past! I bought this brace thru Amazon due to Return policy.I did not like company policy so went to Amazon.DO your measurements FIRST;if they are correct you have great NON sliding brace.ALL knee braces always slided;this one stays perfectly!
Extremely poor service department.I tried numerous times to exchange an elbow support because even though i used the protocol for measuring my arm the size i ordered was too small. I filled in the return form on the website to effect an exchange but after doing all that i needed to do the "submit return " button did ot work. Several text messages to the company did not help. in fact I think their answers were AI generated. I informed them of my dissafaction I did not receive a reply then or now. Not a word. In disgust I have given up to spare any further frustration on my part. If you are happy to risk a non return or non existent service then go ahead and place your order.
Horrible experience. Never got my product, it was in back order and they never gave me an option to cancel it. After 2 months trying to cancel, with no success and very poor support from their end, I've filed a FTC report and started a dispute with the credit card company.Stay away from them
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